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Return & Shipping policy


RETURN & SHIPPING POLICY

We are here to make sure you have a great experience browsing and buying Pablo’s artworks. Your feedback and questions are extremely valuable to us and we love to hear from you.

Email: inquiries@pablolucker.com


RETURNS

Pablo Lucker Limited Editions

All products that are off House of Pablo Lucker Limited Editions are identified on the webshop products page. 

Please choose your artwork carefully as we do not accept returns.

The supply of products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person to be destined;

This means that all products that are custom made for you cannot be returned.

For Damaged limited editions

In the unfortunate event that your order arrives in less than satisfactory condition, simply take a few digital photos of the item in full and of the damage and some of the shipping container it arrived in, then attach the photos to an email and send to order@pablolucker.com. An House of Pablo Lucker representative will get back to you in 2 business days on how to proceed with your order.

For any additional issues, please contact customer service at orders@pablolucker.com.

SHIPPING

All limited editions are custom created, therefore, please allow up to 14 business days of printing and packing time before artwork is shipped out. Additional shipping time begins after production time, and it can be 5-7 business days for domestic ground services (within lower 48). If you need something more urgently than this, please first reach out at inquiries@pablolucker.com and we will see what we can do for you.

Orders are shipped on business days only (Monday-­­Friday). We are not responsible for refunding the cost of shipping due to postal service delays.

International shipping is available to certain locations and is limited to standard artwork sizes only. Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10­ to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.

For questions regarding shipping to your location, please contact us at orders@pablolucker.com.

 Address Changes

If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at orders@pablolucker.com. This includes out­­-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.